Terms and Conditions

Introduction and License

Winown is operated under a license granted by the Government of Curacao. The platform provides a variety of real-money gambling services, including online pokies, table games, and live dealer games. By accessing and using the services provided by Winown, players agree to comply with these Terms and Conditions.

Eligibility

To be eligible to use Winown, all players must meet the following criteria:

• The minimum age requirement is 18 years.
• Players must be located in jurisdictions where online gambling is legal.
• Users from regions restricted by local laws are prohibited from accessing the platform.

Account Rules

• Each player is permitted to create only one account.
• Players must complete a mandatory Know Your Customer (KYC) verification process before being allowed to make withdrawals.
• Users are responsible for maintaining the confidentiality and security of their account information, including passwords.
• Any unauthorized use of an account will lead to immediate action, which may include suspension or closure of the account.

Deposits and Withdrawals

• Players may deposit and withdraw funds using various payment methods available on the platform.
• All transactions are subject to verification requirements to comply with Anti-Money Laundering (AML) regulations.
• Withdrawals may take between 1 to 5 business days to process, depending on the chosen method.
• Players are required to provide accurate information during the deposit and withdrawal process to avoid delays.

Prohibited Activities

Winown maintains a strict policy against the following activities:

• Cheating or fraudulent activities of any kind.
• Bonus abuse or manipulation of promotional offers.
• The use of automated systems or bots to gain an unfair advantage.
• Exploitation of system errors or glitches.
• Any unauthorized manipulation of gameplay.

Bonus Terms and General Promotional Conditions

• Bonuses and promotions are subject to specific terms and conditions that will be outlined on the promotional material.
• Players must meet wagering requirements before being able to withdraw any winnings generated from bonus funds.
• Bonus abuse will lead to forfeiture of bonuses and potential account suspension.

Fair Play and Game Integrity Rules

Winown is committed to ensuring fair play and integrity of all games. The platform utilizes Random Number Generators (RNG) to ensure random outcomes for all games, including online pokies. Regular audits are conducted to ensure compliance with industry standards.

Fraud Prevention and Security Monitoring

Winown employs advanced security measures to monitor transactions and user activities to prevent fraud. The platform reserves the right to investigate any suspicious activities and may suspend or terminate accounts involved in fraudulent behavior.

Dispute Resolution and Complaint Handling Process

• In the event of a dispute, players should first contact the support team to seek resolution.
• If the issue remains unresolved, players can escalate the matter to the relevant regulatory authority in their jurisdiction.
• Winown aims to address all complaints promptly and fairly.

Limitation of Liability and Termination

Winown reserves the right to suspend, restrict, or permanently close accounts in the following circumstances:

• Violations of these Terms and Conditions.
• Non-compliance with regulatory requirements.
• Engagement in suspicious or fraudulent activities.
• Any other actions deemed necessary to protect the integrity of the platform.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from the use of the platform will be subject to the exclusive jurisdiction of the courts in Australia.

Responsible Gambling Measures and User Protection Tools

Winown promotes responsible gambling and offers various tools to help players maintain control over their gambling activities. These include:

• Setting deposit limits to manage spending.
• Self-exclusion options for players who need a break.
• Access to support resources for gambling-related issues.

By agreeing to these Terms and Conditions, players acknowledge their understanding and acceptance of the rules and regulations set forth by Winown. Compliance with these terms is essential for maintaining a safe and enjoyable gaming environment for all users.